{"id":11322,"date":"2025-09-17T11:52:29","date_gmt":"2025-09-17T09:52:29","guid":{"rendered":"https:\/\/liquosystems.de\/frequently-asked-questions\/"},"modified":"2025-09-17T11:52:31","modified_gmt":"2025-09-17T09:52:31","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/liquosystems.de\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\" style=\"--additional-gap:17.5px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;HAVE QUESTIONS? WE HAVE THE ANSWER. &#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22color%22%3A%22%23dedc00%22%2C%22font-size%22%3A%2230px%22%2C%22line-height%22%3A%2235px%22%7D%7D&#8221;]<div class=\"w-separator size_large\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"f46a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f46a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How Do I Make a Purchase?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f46a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard &amp; American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l656\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l656\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I Need an Account to Place an Order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l656\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You don\u2019t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w7ef\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w7ef\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do You Charge Sales Tax?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w7ef\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>By law, we are required to collect sales tax on all orders shipping to New York and Tennessee. The rate of tax will be determined by the exact delivery address and displayed when placing your order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"x217\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x217\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">When Will My Order be Shipped?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x217\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e3a8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e3a8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How Do I Track My Order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e3a8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r531\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r531\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will I Have to Pay any Additional Taxes or Duties?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r531\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"HAVE QUESTIONS? WE HAVE THE ANSWER. \" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22%23dedc00%22%2C%22font-size%22%3A%2230px%22%2C%22line-height%22%3A%2235px%22%7D%7D\"]How Do I Make a Purchase?To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard &amp;...","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11322","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/pages\/11322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/comments?post=11322"}],"version-history":[{"count":2,"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/pages\/11322\/revisions"}],"predecessor-version":[{"id":11326,"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/pages\/11322\/revisions\/11326"}],"wp:attachment":[{"href":"https:\/\/liquosystems.de\/en\/wp-json\/wp\/v2\/media?parent=11322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}